How is this different from a Birdeye or Podium account?
Birdeye and Podium are review tools that require deep integrations with specific booking platforms. Piper is the whole growth engine — site, SEO, reviews — and the review engine works for any booking software because it ingests a CSV. You pay for an outcome, not a tool.
What if I already have a website I like?
Start on Tier 2. We'll layer SEO and reviews onto your existing site. About 35% of Tier 2 customers eventually upgrade to a Piper-built site once they see what the new conversion baseline looks like.
How long until I see results?
Reviews start arriving in week one. Local citations and GBP optimization show movement within 30-45 days. Map-pack rankings typically improve materially by day 60-90. By month six, the flywheel is running on its own.
Do I have to sign a contract?
No. Every plan is month-to-month and comes with a 30-day money-back guarantee. If we haven't built the site, optimized your GBP, and started the review pipeline by day 30, you pay nothing.
Will the messages annoy my customers?
No. Piper sends one short, personal-feeling iMessage after a recent appointment. The handshake establishes "known sender" status so the follow-up isn't filtered. Reply rates are 38-46%. Unsubscribes are global and permanent. We never re-message anyone who's opted out.
Can I see the dashboard before I buy?
Yes. The 15-minute call ends with a live walkthrough using a real customer's dashboard (with permission and identifying details obscured). You'll see exactly what your version would look like.